Please note to ensure that we can help you, you will need your order number provided when you placed your order.
Organizing A Return?
To organize a return you must first get authorisation from our customer service team. Customer Services will send you a returns form and ID number, allowing you to return the goods without complication. Please note: These conditions do not affect your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority’s Trading Standards Department or a Citizens Advice Bureau.
IT IS IMPORTANT THAT YOU DO NOT SCHEDULE OR COMMENCE ANY INSTALLATION WORK UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED.
Terms & Conditions*
We realise that in some circumstances you may wish to return a product. Once your order has been confirmed and your payment has been received, your requirements may change, in which case we will be happy to offer an exchange.
We offer a 31 day exchange guarantee subject to the goods being returned to Avalon Bathroom & Plumbing Products in their original condition not having been installed.
*Please click here to a list of our full Terms & Conditions